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Recognized Certificates
Registration
    • Where can I obtain the application form for ID-Certs?
    • The various application forms can be found at the download centre or here.
    • Can I apply for an ID-Cert online?
    • We provide online application for Personal ID-Cert Class 1 only. Should you wish to apply for Personal ID-Cert Class 8 or Organizational ID-Cert Class 2 / 5 / 9, please submit the application form the Digi-Sign's office by post.
    • How much is an ID-Cert?
    • Please refer to the Digi-Sign website for the charge.
    • What supporting documents do I need to submit for an ID-Cert?
    • For Personal ID-Cert

      A photocopy of any your personal identity documents such as

      • Hong Kong Identity Card; or
      • Passport; or
      • Any other relevant travel documents
      For Organizational ID-Cert

      A Photocopy of relevant personal identity documents of the Authorized Representative or Authorized User stated in the Organization ID-Cert Application Form

      • A mandate signed by a director of the subscriber or a resolution of the board of directors of the subscriber approving the application for ID-Certs and the Authorized Delegate(s) nominated for Class 2 / Authorized Representative for Class 5 / 9; and
      • A photocopy of the Business Registration Certificate, Form 2 Business Registration Ordinance (Cap. 310); and
      • A photocopy of the Certificate of Incorporation, or Certificate of Registration (foreign companies); and
      • The Memorandum and Articles of Association
    • What is the validity period of an ID-Cert?
    • An ID-Cert is valid for 1, 2 or 3 years.
    • What is the main difference between Organizational ID-Cert Class 2 and Organizational ID-Cert Class 5 / 9?
    • The Organizational ID-Cert Class 2 and the Organizational ID-Cert Class 5 / 9 are recognized ID-Certs. For Organizational ID-Cert Class 2, each of the ID-Cert holders is required to collect the ID-Cert at the Digi-sign office in person. For Organizational ID-Cert Class 5 / 9, a representative nominated by the organization handles all the ID-Cert related matters including submission of the application form, ID-Cert collection and information maintenance.
    • What kind of storage media will be used to store the ID-Cert?
    • For ID-Cert Class 1 / 2 / 3 / 5 - The ID-Cert will normally be stored in a USB flash drive. It can be read by common computers equipped with USB ports. In some situations, they can also be stored in a secure token.
      For ID-Cert Class 8 / 9 - The ID-Cert will be stored in a secure token. A software driver is required to activate the token.
    • Can I download the secure token user manual online?
    • You can download the manual from Digi-Sign web site.
    • What are the major features of ID-Cert Class 8 & 9?
    • ID-Cert Class 8 and Class 9 are participating in the mutual recognition scheme of certificates under the "Arrangement of mutual recognition of electronic signature certificates issued by Hong Kong and Guangdong".
    • How can I get more information about Organizational (Remote) ID-Cert Class 15?
    • Please contact us at (852) 2599 1777.
    • Can I change the information stored in the ID-Cert?
    • Once the ID-Cert is generated, the information stored in the ID-Cert cannot be changed. If you wish to change any information on the ID-Cert such as your name or email address, you must revoke your existing ID-Cert and re-apply for a new one.
    • How can I change my contact information?

    • For Personal ID-Cert Class 1 subscriber, you can either submit your request online or download the Change Request Form and send the duly completed form to Digi-Sign office by mail or via fax 2174 0019.

      For Personal ID-Cert Class 8 or Organizational ID-Cert Class 2 / Class 5 / Class 9 subscriber, you can download the Change Request Form and send the duly completed form to Digi-Sign office by mail or via fax 2174 0019.

    • How can I submit the application of ID-Cert?
    • For ID-Cert Class 1, you can either submit your request online or download the Application Form and send the duly completed form to Digi-Sign office by post or fax at 2174 0019.
    • How long will Digi-Sign take to process my ID-Cert application?
    • It will take 3 working days to process the application upon receipt of all the relevant documents. We will contact you within 3 working days for the arrangement of ID-Cert collection.
    • Why do I have to present my personal identity documents (such as HKID card / Passport) to Digi-Sign's staff when I collect the ID-Cert?
    • According to the Certification Practice Statement (CPS), Digi-Sign has to conduct a face-to-face identity verification of the subscriber to ensure the ID-Cert has genuinely been issued to the subscriber.
    • What should I do if I cannot visit Digi-Sign's office to collect the ID-Cert?
    • Digi-Sign provides a delivery service at a charge of HK$440. Digi-Sign will perform the face-to-face identity verification which requires checking of your identity document to ensure the ID-Cert has genuinely been issued to you as the subscriber.
    • Can I authorize a third party to collect the ID-Cert on my behalf?
    • No, you cannot authorize anybody to collect your ID-Cert on your behalf. According to the Certification Practice Statement, you must collect the ID-Cert in person for identity verification by Digi-Sign staff at the time of certificate collection.
    • How can I change the ID-Cert password?
    • For ID-Cert stored in USB flash drive

      The "Change Password Utility" is available at the Digi-Sign website. The utility is designed for Digi-Sign ID-Cert subscribers who wish to change the password (or PIN) of their private keys stored as PKCS#12 files in USB flash drive or any alternative storage medium.

      The new password must be at least 8 characters in length. It must contain numbers, upper and lower case letters.

      For ID-Cert stored in secure token

      After the "Safenet Authentication Client" is installed, you can open it, click the "Advanced View" icon and select the "Change Password" from the shortcut menu.
      For details, please refer to the User manual.

    • How can I revoke my ID-Cert?
    • You have to submit a revocation request by sending the duly completed Revocation Form to Digi-Sign's office by post or in person.
    • Will I be notified if my ID-Cert is revoked?
    • A revocation confirmation acknowledgement will be issued to the subscriber by post when your ID-Cert is revoked.