5 Nov 2024
Tradelink was honored to receive continuous recognition for delivering exceptional customer service as our Call Centre was awarded the Best-in-Class award in the 'Public Service and Utilities' category for the 4th time after 2015, 2016 and 2022, along with the Gold Award for the 13th consecutive year at the 2024 Hong Kong Customer Contact Association ("HKCCA") Mystery Customer Assessment Awards Since joining the competition in 2012.
As always, we will continue our commitment to delivering service excellence to our customers, helping them maximise digital efficiency with our smart business e-solutions.
More about Hong Kong Call Centre Association Awards
Launched in 2000, the Hong Kong Call Centre Association Awards are widely regarded as the most authoritative industry benchmark for service excellence. In the Mystery Customer Assessment Award category, the participants were assessed against a set of stringent criteria over a 6-month period by mystery customers. The award winners include industry leading companies in different sectors, such as banks, financial institutions and public utility companies.